Terms of service
TERMS OF SERVICE
Last updated: 2025
Overview
These Terms of Service govern your use of eldernook.com.au and your purchase of any products from Eldernook. By accessing our website or purchasing from our store you agree to be bound by these terms.
Please read them carefully before making a purchase.
About Eldernook
Eldernook is an Australian lifestyle and preparedness brand selling digital and physical products. We are registered in Australia with ABN [YOUR ABN HERE].
Contact: hello@eldernook.com.au
General conditions
By using our store you confirm that:
- You are at least 18 years of age
- You are a legal resident of Australia or an eligible international customer
- You will not use our products or content for any unlawful purpose
- You will not reproduce, redistribute or resell any of our products without written permission
Products
We reserve the right to modify or discontinue any product at any time without notice. We do not guarantee that the quality of any product will meet your expectations, though we always strive to deliver the highest quality content.
Product descriptions are as accurate as possible. If you have any questions about a product before purchasing please contact us at hello@eldernook.com.au before completing your order.
Pricing
All prices are displayed in Australian dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time without notice. Price changes do not affect orders already placed and paid for.
Payment
We accept payment via the methods displayed at checkout. All payments are processed securely through Shopify Payments. By providing your payment information you confirm that you are authorised to use that payment method.
Digital products and licence
Upon purchasing a digital product from Eldernook you are granted a non-exclusive, non-transferable licence for personal use only. This licence is for a single household.
You may not:
- Share, redistribute or resell any digital product
- Upload any digital product to any website or file sharing platform
- Use any digital product or its content for commercial purposes without written permission
- Reproduce or adapt any content from our digital products
Full licence terms are included within each digital product.
Physical products
Physical products will be shipped to the address provided at checkout. Eldernook is not responsible for delays caused by third party shipping providers or incorrect addresses provided by customers. Please refer to our Refund Policy for return and exchange information.
Intellectual property
All content on eldernook.com.au including text, images, graphics, logos, product designs and digital downloads is the intellectual property of Eldernook and is protected by Australian and international copyright law.
You may not reproduce, distribute or create derivative works from any of our content without express written permission.
Disclaimer
The content provided by Eldernook including all digital products is for general educational and informational purposes only. It is not a substitute for professional medical, legal, financial or emergency management advice.
Always follow the instructions of qualified professionals and emergency services in any situation involving health, safety or emergency response.
Eldernook makes no warranties, expressed or implied, regarding the accuracy or completeness of any content. To the fullest extent permitted by Australian law, Eldernook is not liable for any damages arising from your use of our products or website.
Privacy
Your use of our website is also governed by our Privacy Policy which is incorporated into these Terms of Service by reference. Please read our Privacy Policy at eldernook.com.au/policies/privacy-policy.
Governing law
These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of New South Wales.
Changes to terms
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Your continued use of our website after any changes constitutes acceptance of the new terms.
Contact
If you have any questions about these Terms of Service please contact us at:
hello@eldernook.com.au eldernook.com.au