Privacy policy

PRIVACY POLICY

Last updated: 2025

Who we are

Eldernook (eldernook.com.au) is an Australian digital product business selling educational and lifestyle content. We are committed to protecting your privacy and handling your personal information responsibly.

What information we collect

When you visit or purchase from our store we may collect:

  • Your name and email address
  • Billing and payment information (processed securely — we never store card details)
  • Your IP address and browser information
  • Information you voluntarily provide when contacting us

How we use your information

We use your information to:

  • Process and deliver your orders
  • Send you your purchased digital products
  • Send you emails you have opted into via our newsletter
  • Improve our website and customer experience
  • Comply with our legal obligations

We will never sell, rent or share your personal information with third parties for marketing purposes.

Email marketing

If you subscribe to our email list you will receive our welcome series and occasional emails about new products, seasonal content and practical household wisdom. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email.

We use Klaviyo to manage our email marketing. Your email address is stored securely within Klaviyo's platform. You can read Klaviyo's privacy policy at klaviyo.com/privacy.

Payment processing

All payments are processed securely through Shopify Payments. We do not store your credit card or payment details. Shopify is PCI DSS compliant.

Cookies

Our website uses cookies to improve your browsing experience, analyse traffic and remember your preferences. You can disable cookies in your browser settings however some features of our store may not function correctly.

Digital products

All digital products sold through Eldernook are delivered electronically via download link. By purchasing you agree to our licence terms which permit personal use only. Our full licence terms are included within each product.

Your rights

Under Australian Privacy Law you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications at any time

To exercise any of these rights please contact us at hello@eldernook.com.au and we will respond within 30 days.

Third party services

Our store uses the following third party services which have their own privacy policies:

  • Shopify — shopify.com/legal/privacy
  • Klaviyo — klaviyo.com/privacy
  • Sky Pilot — for digital file delivery

Contact us

If you have any questions about this privacy policy or how we handle your information please contact us at hello@eldernook.com.au

Eldernook eldernook.com.au